Khoros, the award-winning leader in digital customer engagement software and services, today announced the expansion of its work with Amazon Web Services (AWS) by joining the AWS Independent Software Vendor (ISV) Acceleration Program and being listed on the AWS Marketplace set.
The AWS ISV Accelerate Program is a co-sales program for organizations that provide software solutions that run on AWS or are integrated with AWS. The program helps Khoros support a wider group of customers and connect with the AWS sales organization. The Khoros platform is now also available on the AWS Marketplace, a digital catalog that makes it easy for customers to find, test, buy, and deploy software on AWS.
For Khoros, participation in the AWS ISV Accelerate and AWS Marketplace program strengthens its relationship with AWS, building on a recent announcement that Khoros’ digital contact center solution is partnering with Amazon Connect. Khoros, based on AWS, seamlessly combines the contact center’s three modes of communication (voice, synchronous chat, and asynchronous messaging) into a unified desktop for consistent customer and agent experiences.
Khoros’ digital contact center solution works with Amazon Connect and combines digital and voice solutions in one interface. By supporting AWS services including Amazon Connect, Amazon Lex, Amazon Translate, and Amazon Transcribe, Khoros offers a true omnichannel experience. This solution empowers contact center agents and leaders to deliver exceptional customer experiences through messaging, social media, email, and voice in a unified experience. It also helps them transcribe speech to text, make flexible changes to interactive voice response (IVR) automation, and manage incoming and outgoing calls, all within the Khoros platform.
Members of the AWS ISV Accelerate program meet the highest industry standards and must pass a thorough assessment to be admitted to the program. Khoros participated in an in-depth architecture and security assessment to ensure the quality and design of its solutions. Evidence of customer excellence was also examined to confirm the success of Khoros customers across all industries.
Unique in the industry, Khoros combines its omnichannel expertise with 20 years of world-class digital innovation, the valuable voice of customer (VoC) intelligence, award-winning outbound marketing capabilities, and enterprise-grade community software, all powered by its proprietary data powered by data. With Khoros, contact centers can improve the customer experience (CX), increase agent efficiency and reduce the costs of traditional contact centers.