USING VIRTUALIZATION FOR ENHANCED CX

COMPANY PROFILE

The IT products and services provider based in Minato, Tokyo, Japan, offering government agencies and private sector companies a range of Virtualization IT services for systems design, maintenance, and outsourcing. Using its vast experience in building highly reliable systems supported by modern information and network technologies, the client intends to contribute to the construction of an information society that is humane and environmentally friendly.

MAIN CHALLENGES

  • Customer could not afford hardware, downtime, maintenance, electricity, etc. costs. Don’t drive.
  • The long development cycle resulted in the slower development of the “go-to-market” strategy.
  • Creating and using a test environment was a challenge.

SOLUTION

  • Hyper-V is a server virtualization technology built into the Windows server that eliminates the need for third-party virtualization software used to resolve client issues.
  • We use Microsoft System Center Virtual Machine Manager to manage the customer’s virtual landscape.
  • System Center Virtual Machine Manager enables IT staff to centrally provision and maintain virtual machines.
  • Customer can monitor virtual and physical servers using the system administrator’s operations manager.
  • Virtual machine setup and performance settings are in progress.
  • Service management best practices are adapted and automated with the help of the service manager.
  • Integrated processes for incident and problem resolution, change management, and asset lifecycle management are implemented.
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