Workspace Analytics for IT can subtly change our view of an acceptable user experience. Take video streaming, for example. Since the video has gotten sharper and with a higher resolution, it can be uncomfortable to watch anything from even a decade ago.
We have become accustomed to a basic quality level in all aspects of technology interactions, and the baseline is gradually creeping up regardless of whether we pay attention to it. How then do users measure the quality of their experience? How often and to what extent something goes wrong. As personal computers improved and home appliances entered the workspace, users with an aversion to new technology with increasingly discerning taste buds switched to digital “food”.
No one is more aware of this movement than IT professionals who want to meet the rising expectations of end-users while fulfilling their traditional Workspace Analytics for IT support role. The main bottleneck for IT on both fronts is that the lines between internal IT and service providers, applications and services, and hardware for businesses and consumers are blurring.
As IT loses exclusive ownership of technology delivery and management, they have less visibility in their environment. This phenomenon, known as the consumption of IT, is an inevitable consequence of the development of technology and society. IT teams have no choice but to adapt their strategies to support their environment, while third-party service providers take over management of key functions such as application delivery and data storage via the cloud.
The complexity between IT and service providers is a concern for groups who understand that the quality of digital interactions between people, business processes, and technology has a direct impact on workforce productivity. How can IT teams ensure that their environment delivers a positive experience, even though they no longer directly manage business-critical technology? By looking at the overlap.