Dynatrace combines log analytics and user experience to enable faster, customer-centric software innovation

Dynatrace combines log analytics and user experience to enable faster, customer-centric software innovation

Software intelligence firm Dynatrace today announced that it has enhanced its analytics capabilities for modern multi-cloud environments, combining its AI-powered log analytics with its Digital Experience Monitoring (DEM) capabilities, including Session Replay. This latest enhancement to the Dynatrace® platform allows development teams to automatically gain deeper insights into specific user journeys by linking logs to the user sessions they generated.

This added context allows teams to leverage the platform’s DEM capabilities to analyze relevant user sessions and behaviors and replay each user’s journey actions through Session Replay to gain contextualized insights that detail how the user experience can be optimized.

Dynatrace® Session Replay changes the way development teams approach the digital experience by providing high-definition video replays of every click, tap, or swipe, allowing them to implement optimizations in line with customer expectations. Frontend and backend development teams that worked in silos in the past and tried to manually match log events to corresponding user sessions will now benefit from automatically linking this data.

This allows them to collaborate more efficiently and be less reliant on manual processes. As a result, these teams can now spend more time driving innovation and delivering better quality software faster.

“ConTe.it is always striving to improve the customer experience, so ensuring that our applications run smoothly is an important goal for us,” said Andrea Cova, Director of Information Technology at ConTe.it. “Dynatrace’s ability to combine logs, user experience, and in-context session playback has helped our teams better understand customer pain points and allowed us to improve the performance of our digital services.

By having access to all this data in one place, our teams also saved time, allowing them to focus on what matters most: accelerating our growth, driving innovation, and new opportunities. create to make our customers happier”.

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